VIDA stands for "Vehicle Information and Diagnostics for Aftersales". A VIDA subscription could include service and parts information along with wiring schematics, and the ability to download software to a vehicle. Product subscriptions are ranged to be appropriate for a full-service shop through to a stand-alone parts counter.
The wiring schematics for MY's 1994-2016 * are available as separate online PDF type subscription products.
*Wiring schematics for MY 2016 and newer (XC90, S90,V90 and similar platform vehicles) are only viewable within a VIDA subscription that includes Diagnostics or Diagnostics and Software Download.
If you are outside the United States or Canada go to: http://workshopsupportguide.volvocars.biz/home.aspx
Users must always log onto the volvotechinfo.com (VTI) website with the same VTI Username - it is linked to your VIDA account. If a previous subscription was purchased, there is a corresponding VTI account and corresponding VIDA account. Make sure you are logging onto this website with that same Username. The VIDA subscriptions are linked to the User ID and not the computer. One subscription per user.
* Volvo Tech Info and VIDA are two separate systems. You will have TWO distinct ID's.
When purchasing a subscription or software download Volvotechinfo.com accepts credit and debit cards issued by Visa, MasterCard and American Express.
Your credit card company must support AVS checking (Address Verification System) AVS compares the submitted street address and ZIP code with the values on file at the cardholder's bank. The information you enter must match EXACTLY with what your card company has on file. Please do not try to process your credit card more than once if it is declined, unless you are using a completely different credit card/debit card number, or you are correcting an error in your Billing Information.
If you try to process an order multiple times and your credit card continues to be declined because of AVS, you will see multiple pending charges on your credit card for the full order amount. Funds for each pending charge will be unavailable until the hold is cleared. This may take several days.
When creating your VTI account you must enter a valid name under the Company section. (Do not use “N/A”, “none”, “Consumer”, “Other”, etc.) All information fields should have correct information.
If you want to download software to a car you must purchase a VIDA PARTS, SERVICE, DIAGNOSTICS, AND SOFTWARE DOWNLOAD subscription. Go to: Purchase VIDA Subscription and order there. When ordering your VIDA Subscription - be sure to select "VIDA" from the VIDA Product drop down.
After placing your initial subscription order you will receive an email once your VIDA Partner ID (Company ID, 8USXXXX), VIDA user name (J-DOE1) and temporary password are established at Volvo Car Corporation in Sweden. This step is mostly automated but could take a couple of hours to fully process. You must wait for this email before trying to log into VIDA or VIDA Admin. You have to follow the directions in the email to reset the PRE-EXPIRED password.
Your Web Single Logon has been updated with the following information.
The password above is a temporary, pre-expired password. You should NOT try to log into VIDA or WSLX without first changing this password. You MUST follow the link to change the initial password above: https://vccidm.volvocars.biz/
It is recommended to Copy and Paste password information when resetting.
*Note: Your Username and password for the volvotechinfo.com website is separate and different from what is provided for your VIDA subscription.
For first time Users - after you buy a 3 day subscription you will be emailed a VIDA User ID. It can take up to 3-4 hours for your User ID email (but is usually quicker). You MUST reset the password in the e mail RIGHT AWAY. Do not attempt to log into VIDA with the password from the email. Follow the DIRECTIONS in the email. Once you reset that password with your own new one you can wait as long as you want to activate the subscription. Follow the directions to install VIDA: Installation Instructions.
Once activated, the subscription will run 72 consecutive hours (for a three day subscription). We cannot pause or extend a subscription.
After you activate the subscription you will have to pay for each software item you buy. You can only buy ONE item at a time.
** Any time after the first activation - whenever you activate a subscription you only need to check the Activate box. As long as you are still using the same approved Device you do NOT have to move the User or Computer to the left in Admin (they should be there already).
Note: If you are having a problem with a new subscription you buy, ordering another subscription does NOT correct the problem. Open a help request in VTI to resolve the issue.
Once you have purchased a bulletin or wiring diagram subscription, you can access the information via the PDF Viewing Library. Once you are logged in, hover your mouse pointer over Account in the menu bar at the top of the screen and click on the Viewing Library option in the sub-menu.
VIDA passwords expire every 90 days. You will receive an email several times before your password expires. You are responsible for maintaining your password. Set your Password Challenge responses so you can reset your password if you happen to let it expire.
After you activate your subscription you will have to pay for each software item you buy. You can only buy ONE item at a time.
VIDA has an extensive HELP section which can be reached from any point within VIDA simply by hitting the "F1" button on your keyboard.
Fully profile the car out to the correct transmission. Address all DTCs. Go to Software/All - choose your SW/Add SW/Purchase - fill in your VTI info for billing/ Query the order, Retrieve and Download.
If the download fails, it is generally not productive to perform multiple attempts unless you identified the reason the first attempt failed. If you encounter any error messages, it would be helpful if you could take a screen capture of the error message and post it in a help request on VTI. .
For any failed downloads; credit requests must be submitted within three business days of purchase by creating a Software Refund Request.
If you have any issues or questions regarding the Bookstore site, your VIDA or Software order please open a help request under SUPPORT/Create Help Request (note that you must be logged into your account to create a Help Request). Choose a category and provide detailed information on the exact issue you are having (the more information you provide, the better we can assist you). It is ALWAYS best to provide us with a screen capture of exactly what is happening at what point. Once opened, all communication will be contained within the same help request. No phone calls. Sorry, we are not trained to direct or assist on technical questions or repair methods. That information is contained in VIDA. You can view past help requests by clicking on "Archived Requests".
You can view past help requests by clicking on "Archived Requests".