: Privacy Policy

These guidelines and privacy policy are specific to Volvo Car USA, LLC., with respect to the Volvo Car Bookstore,, located in the United States.

Volvo Cars maintains strict privacy policies to safeguard customer-identifiable information and communications from unauthorized intrusions. By "customer identifiable" information, we mean any personal information that identifies you, such as name, address, telephone number, e-mail address, and any information about activities (online or otherwise) that is directly linked to them.

How Volvo Cars Collects Your Information and Why

You do not need to provide us with any personal information to navigate through a large portion of our website. However, at certain points, we may need to collect personal information from you. For example, in order for you to purchase or subscribe to service information, we must collect some personal information, such as name, credit card number, address, e-mail address, and telephone number. We collect this information in order to provide you with these unique online services.

When you enter personal information to make one-time purchases by credit card, we use the information only for processing, invoicing, and shipping your order; your personal information is not maintained permanently on our systems.

When you enter personal information to become a subscriber or to simplify future purchases, we maintain that information as your customer "profile." We do not maintain your credit card information in your profile. Your profile is maintained on a secure Internet server. You have access to your customer profile through using an assigned customer ID and password. You may view and update all details of your profile at anytime.

We may also use this information to ensure that Volvo Cars is providing you with the type of services and communications that meet your individual needs without flooding you with communications that would not be of interest to you.

Why Volvo Cars Web Sites Use "Cookies"

Volvo Cars uses "cookies" to simulate a continuous connection to our website. This makes it more convenient for you to visit pages without having to reintroduce yourself with each mouse click. Cookies contain only information that you specifically volunteer. Cookies do not have the capability of infiltrating your hard drive or taking away personal information. By accepting cookies from Volvo Cars, you are able to save vehicles you have configured, enter our owner sites, and take advantage of other customized areas of our Web sites. Our cookies are temporary, and are stored only as long as you stay in the bookstore.

Volvo Cars protects online personal information as follows:
  • Volvo Cars will not disclose your information to outside parties without your permission.
  • Volvo Cars will not sell, trade, or disclose to third parties, any personal information derived from your activities on any Volvo Cars online service without your permission.
  • When Volvo Cars uses other agents, contractors or companies to perform services on its behalf, we will use reasonable commercial efforts to ensure that the company protects your personal information in a manner consistent with our own Volvo Cars Privacy Policy.

Volvo Cars will collect and use your information only for specific purposes.

Volvo Cars will collect and use personal information:
  • to create and inform you of products and services that better meet your needs;
  • for billing purposes; or
  • to anticipate and/or resolve problems with your service.

This means that the Online Technical Bookstore may use your personal information to inform you of new products or services that we think will be of interest to you, but we will not disclose your personal information to third parties that want to market products to you.

Opting out of new product and service notifications is easy. If you inform us that you do not want to receive marketing information, we:

  • will not contact you directly with messages about new online products or services, and
  • will not use personal information obtained from your registration for or use of a Volvo Cars online service to contact you with marketing messages about any Volvo Cars products or services.
To inform us that you do or do not wish to receive communications of certain kinds from Volvo Cars, please do one of the following:
  1. Update your customer profile by removing the checkmark beside "Check here to receive weekly "What's New" e-mails
  2. Send us an e-mail to, with "Privacy" as the subject, and indicate that you wish to stop receiving weekly "What's New" e-mails
  3. Call Volvo Cars Online Bookstore at (800) 258-6586.

Personal information that a visitor volunteers at Volvo Car Bookstore to inquire about or order Volvo Cars products/services will be protected just as if the information had been provided under more traditional ways of ordering that product or service.

Your personal information will be kept secure. Volvo Cars has implemented technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

As part of the Volvo Car USA, LLC. Online Technical Bookstore registration process, those individuals who create a customer profile may retrieve their personally identifiable information in order to make changes and updates to their information. This information is accessible via a user ID and password assigned by the user.

Your e-mail will be kept private. Volvo Cars will not read or disclose to third parties private e-mail communications that are transmitted using Volvo Car USA, LLC. Online Technical Bookstore services, except as required to operate the service or as otherwise required by law.

Volvo Cars will respond to improper conduct. Volvo Cars may use personal information to investigate and help prevent potentially unlawful activity, or activity that threatens the company or otherwise violates the customer agreement for any products or services that Volvo Cars provides.

We may use session log data and cookies combined with anonymous user data (and personal data if you provide it) to track user movement and behavior within and across this web site to perform site-user analysis. The information is used in aggregate level analysis; it is not used to identify you or your information personally. We use this information to measure the performance of our website services. Volvo Cars reports website performance in accordance with state and federal requirements.

Contact us if you have concerns. If you have concerns about the Volvo Cars online privacy policy or its implementation, you may contact us via e-mail at, with "Privacy" in the subject line.

Changes in Practices. Volvo Cars will keep its privacy policy current, and make every effort to promptly update this Web page every time there is a change to this policy.

Additional Privacy Protections for Children Using the Internet

At Volvo Cars, protecting younger members of the Volvo Cars family has always been a driving element of our focus on safety. Volvo Cars joins the online industry in recognizing that children, including young teens, may not be able to make informed choices about personal information requested online. Accordingly, Volvo Cars does not knowingly target children or teenagers (younger than eighteen years of age) for collection of information online. Volvo Cars does not solicit or collect customer-identifiable information targeted at children and teenagers under eighteen and does not allow anyone else to do so on any Volvo Cars Web site.

Volvo Cars encourages parents to take an active role in protecting the privacy and security of their children and to prevent the inappropriate use of information about their children. Volvo Cars also supports the development of technologies that help parents control the collection and use of personal information from children who use online services in their households.

Warranties and Limitations of Liability Information and documents provided on this Web site are provided "as is" without any warranty. Volvo Cars makes reasonable efforts to include accurate and up-to-date information on this Web site; it does not, however, make any representations as to its accuracy or completeness. Your use of this Web site is at your own risk. Volvo Cars, its suppliers, and the other parties involved in creating and delivering the contents of this Web site, are not liable for any damages arising from the use of this site.

Links to Third Party Sites: the Volvo Car Bookstore site may contain links to third party web sites. The linked sites are not under the control of Volvo Cars, and Volvo Cars is not responsible for the contents of any linked site or any link contained in a linked site. Volvo Cars is providing these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by Volvo Cars.