volvotechinfo.com : Support : FAQ
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VIDA Technical and Application
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Q. Does Volvo offer a Technical Hotline, or assistance with issues relating to the vehicle?
A. Presently, this is not a viable option. The staff that reply to help requests on this website, have limited vehicle technical knowledge. Most repair information is derived from VIDA and Retailer Technical Journals. We have recently made improvements to the volvotechinfo.com pdf library for the searching of these pertinent technical journals.
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Q.

VIDA/IDM (Novell Identity Manager)Administrators: My VIDA Password expires every 90 days. Should I wait 90 days to reset my password, or may I reset it sooner?

A.

You may reset your password as often as you like, but at least once every 90 days. If you wait until your password has expired, you will not be able to use VIDA until a IDM (Novell Identity Manager) administrator has reset the password for you.