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VOLVO CAR BOOKSTORETechnical Information, Owner & Aftersales Support Materials : Certified by Volvo

VIDA Message Board

Please read the below (2) items that may be affecting your workshop.

1)   Some users may experience an authentication error.

  • Resolution- Run VIDA clear cache:
  • Windows 10: use the search function found lower left - type in the search VIDA clear cache - you will see VIDA clear cache app, to the right  > click open - once  the VIDA clear cache is complete,  sign on. 


2)  VIDA has trouble receiving information from source systems

  • Might effect login
  • VIN decoding
  • Slowness issue

Status - This error has been isolated to an issue of a corrupt Internet Explorer cache.

Solution - Clear your IE cache manually or by using the Clear IE Cache file in the Knowledgebase. Or choose a different browser like Google Chrome Or Microsoft Edge.


Thank you for your patience, and we apologize for the inconvenience while the while work is ongoing to resolve these issue.



VIDA License Awareness

VIDA purchased through Volvo Tech Info is ONLY for use in North America for North American market cars.

Use of this product to remotely service cars, especially outside of North America is Strictly Prohibited. Unauthorized use shall be cause for immediate termination of access without notice. Any such misuse may result in additional civil and/or criminal legal action.

Upon termination, the Service will immediately be disabled. You will not be refunded any portion of the purchase price already paid.

(See VIDA License Agreement)

Counterfeit DiCE units will no longer function. (Dice units not purchased new through Volvo Tech Info or an authorized Volvo retailer may be counterfeit ) Link to bulletin can be found at:§ionID=36

Please ensure your computer meets the current standards. Currently only computers operating using Windows 10 Pro 64 Bit Internet Explorer 11 are supported.

If a message stating web site has moved is received when purchasing VIDA please try another web browser Edge, Google Chrome or Internet Explorer. Problem appears dependng on different computer settings.

VIDA Installation Link




Welcome is Volvo's online bookstore - one-stop-shopping for Volvo service, owner information, Aftersales Marketing Material and Sales Materials.

Volvo Car Bookstore Overview Video:

This video a guide to the redesigned website to help you navigate and find information on the new website.

Volvo Genuine Parts

Volvo Wholesale Parts Warranty Extension: (TWO YEAR WARRANTY) (U.S. Only)

To further boost the value of Volvo Genuine Parts, VCUSA has announced an enhancement to the Wholesale Parts Warranty. Effective January 1, 2016 (backdated for simplicity), we have extended our wholesale parts warranty from one to two years for independent installers and over-the-counter customers. The warranty excludes labor, Volvo accessories and consumable "wear item" parts. Contact your local Volvo Retailer's Parts Department for details.

To Order Parts, Click Here

Vehicle Type and Platform Identification
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Service Actions List

Master list of Volvo recalls and service campaigns.

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Collision Parts Statement

Volvo's statement about replacement collision parts.

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Parts Applications

Click here to view updated parts applications including winter tires, wheels, wiper blades and exhaust kits.

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Volvo Exchange Parts

Volvo Exchange / Remanufactured Parts Information.

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Timing Belt Interval

Listing of Timing Belt Intervals.

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Parts and Accessories Ordering

Purchase parts and accessories from participating retailers

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Volvo Collection

What makes Volvo merchandise products distinctive? They are the kind of items you are proud to own. Come and explore the many lifestyle accessories the Volvo Collection has to offer. We are one of a kind.

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